Refund and Returns Policy

Effective Date: 23 September 2024

Thank you for shopping at Packs Master. We strive to provide the best experience for our customers, and as part of this, we have outlined our return and refund policy below.

1. Digital Products

Our products, which include in-game packs and account boosting services, are digital goods that are delivered electronically. Due to the nature of digital products, we offer limited returns and refunds.

2. Refund Policy

All sales are final, and we do not offer refunds once the digital product has been delivered. Refunds are only applicable in the following situations:

• If the item or service has not yet been processed or delivered to your account.
• If you have been charged incorrectly due to an error on our part.

Refunds will not be issued for completed in-game pack purchases or services that have already been initiated.

3. Cancellations

Orders can be canceled only if the items or services have not been processed. Once the order has been confirmed and we have started the delivery or service process, the order cannot be canceled or refunded.

4. Refund Process

If your request for a refund is eligible under the above terms, the refund will be processed within 7-10 business days. Refunds are issued through the original payment method used at the time of purchase. Please note that any processing fees charged by third-party payment gateways (such as Stripe) are non-refundable.

5. Contact Us

If you have any issues with your order or believe you are entitled to a refund, please contact our customer service team at:Email:support@packsmasters.com
Address: Sheridan, Wyoming, USA

We will respond to your inquiry within 2-3 business days to review your request.

6. Non-Refundable Cases

We do not offer refunds in the following cases:

• Digital products that have already been delivered to your account.
• If the product is working as intended and described.
• For any subjective dissatisfaction, such as changes in your preferences after the purchase is completed.

Thank you for understanding our policy, and please don’t hesitate to contact us if you have any questions regarding this Return and Refund Policy.